CraftNook

1. Welcome to CraftNook

By accessing our platform, you agree to follow these Terms of Service. We operate an artisan marketplace designed to connect buyers directly with local makers. Our focus is strictly on preserving the art of genuine handmade items, unique crafts, and the stories of the artisans behind them. Please read these rules carefully before browsing or purchasing.

2. Authenticity of Handmade Goods

We take pride in maintaining a marketplace dedicated exclusively to handmade items. All crafts listed on our platform must be created, designed, or significantly altered by the artisans themselves. Mass-produced goods are strictly prohibited. We reserve the right to review items and remove any listings that do not meet our standard of authentic craftsmanship.

3. Buyer and Maker Responsibilities

Our community relies on trust and clear communication. When you engage with our marketplace, you agree to the following:

  • Makers must provide accurate descriptions, clear photos, and honest pricing for all crafts.
  • Buyers must ensure secure payments and communicate respectfully with artisans regarding custom orders or shipping timelines.
  • Both parties must act in good faith to resolve any issues related to damaged items or delayed deliveries.

4. Platform Usage and Accounts

You must provide accurate contact information when registering for an account. You are responsible for keeping your login credentials secure. We hold the right to suspend or terminate accounts that engage in fraudulent activity, harassment, or violations of our authentic handmade guidelines.

5. Contact Information

If you have questions about these Terms of Service, or if you need to report a violation, please reach out to us using the contact details below. We are always here to help support our artisan community.