Privacy Policy

When you engage with CraftNook, whether to list your handcrafted items or to purchase authentic artisan goods, we may collect essential details to facilitate these transactions smoothly. This may include:

• Account details: Your name, email address, and secure account credentials when registering as a maker or buyer.
• Transaction data: Order histories, shipping addresses, and interaction logs regarding specific handmade crafts.
• Communication logs: Any correspondence shared between you, our support team, or other community members regarding bespoke requests or item inquiries.

Our primary goal is to foster a reliable and secure environment where the beauty of handmade goods can be shared confidently. Your data is strictly utilized to:

• Process orders, facilitate secure shipping, and update you on the status of your bespoke items.
• Support makers by providing insights into their shop performance and craft inquiries.
• Enhance the usability and editorial curation of the CraftNook platform.
• Communicate essential administrative announcements, policy updates, and requested support.

CraftNook takes your privacy seriously. We do not sell your personal data to independent third-party marketing firms. Information is only shared under the following conditions:

• With our verified delivery and fulfillment partners required to route your handmade crafts to you.
• With strict operational service providers bound by confidentiality, to maintain platform security and infrastructure.
• When required by law to protect the rights, safety, and property of our artisans and buyers.

We employ robust, industry-standard protocols to safeguard your personal metrics against unauthorized access, alteration, or destruction.

You retain control over your personal profile within the marketplace. At any time, you have the right to:

• Request a full disclosure of the personal data we hold about you.
• Amend or update incorrect details via your user dashboard.
• Request the deletion of your account and associated transaction data, subject to local retention obligations.
• Opt-out of any non-essential promotional correspondence regarding new makers or collections.